SIGNAL MARKETING AGENCY
Monthly Social Media Marketing Services
Service Plan Policy & Terms and Conditions
1. Agreement Overview
This Service Plan Policy and Terms and Conditions ("Agreement") governs the monthly social media marketing services ("Services") provided by Signal Marketing Agency ("Agency") to the subscribing client ("Client"). By enrolling in or continuing to use the Services, the Client agrees to be bound by the terms set forth herein.
2. Automatic Billing & Payment Authorization
2.1 Authorization
By enrolling in Signal Marketing Agency's monthly social media marketing services, the Client expressly authorizes the Agency to automatically charge the Client's designated payment method for all fees associated with the Services on a recurring monthly basis. This authorization remains in effect until the Client cancels services in accordance with Section 5 of this Agreement.
2.2 Payment Processing
Automatic payments are subject to the following terms:
• Payment is automatically processed at the beginning of each monthly service period.
• The billing cycle begins on the date the Client first enrolls in the Services and recurs on the same calendar date each subsequent month.
• Accepted payment methods include major credit cards, debit cards, and ACH bank transfers as made available by the Agency.
• The Client is responsible for maintaining accurate, up-to-date payment information. The Agency is not liable for service interruptions resulting from failed payments due to outdated or invalid payment details.
2.3 Failed Payments
In the event of a failed payment, the Agency reserves the right to (a) retry the charge using the payment method on file, (b) suspend Services until payment is received, and/or (c) terminate the Client's account after reasonable notice. The Client remains responsible for all outstanding balances.
3. Automatic Monthly Renewal
The Client's subscription to the Services automatically renews on a month-to-month basis. Each renewal period is of equal duration to the preceding monthly term. The Agency will provide the same scope of Services during each renewal period unless otherwise agreed upon in writing by both parties.
The Client acknowledges that no separate action or affirmative step is required to renew the subscription each month. Renewal is automatic and constitutes a binding agreement for continued services and associated payment obligations.
4. Non-Refundable Services
ALL FEES PAID FOR SERVICES ARE NON-REFUNDABLE. Once a monthly payment has been processed, the Client is not entitled to a refund of any kind, including but not limited to:
• Partial-month cancellations or early termination of a paid billing cycle.
• Unused or underutilized services within a paid period.
• Dissatisfaction with campaign performance or results.
• Changes in business needs or priorities following payment.
The Agency commits to delivering the agreed-upon services for every paid month. Disputes regarding service delivery should be directed to the Agency in writing and will be addressed in good faith.
5. Cancellation Policy
5.1 Right to Cancel
The Client may cancel the Services at any time, without penalty. There are no long-term commitments, lock-in periods, or early termination fees.
5.2 Cancellation Effective Date
Cancellations will take effect at the conclusion of the current paid billing period. Specifically:
• The Client will continue to receive Services through the end of the month already paid for.
• The account will not be renewed or charged at the next scheduled billing date.
• No prorated refunds will be issued for cancellations submitted mid-billing cycle, in accordance with Section 4 of this Agreement.
5.3 How to Cancel
To cancel Services, the Client must notify Signal Marketing Agency by one of the following methods:
• Email: Tom@SignalMarketingAgency.com
• Phone: 331-256-1820
• Written notice submitted via Client portal or other Agency-approved communication channel.
Cancellations are effective upon written or verbal confirmation from the Agency. The Client is encouraged to request written confirmation of their cancellation for their records.
6. Modifications to Services or Pricing
Signal Marketing Agency reserves the right to modify the pricing or scope of Services with a minimum of thirty (30) days written notice to the Client. Continued use of the Services following such notice constitutes acceptance of the updated terms. If the Client does not agree to modified terms, they may cancel pursuant to Section 5 prior to the effective date of the change.
7. Limitation of Liability
Signal Marketing Agency's liability under this Agreement shall be limited to the total fees paid by the Client in the month in which the claim arises. The Agency is not liable for indirect, incidental, consequential, or punitive damages, including lost revenue or business opportunities. Social media marketing involves inherent variability in results, and the Agency does not guarantee specific outcomes such as follower counts, engagement rates, or sales conversions.
8. Governing Law
This Agreement shall be governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflict-of-law principles. Any disputes arising under or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts located in Will County, Illinois.
9. Entire Agreement
This Agreement, together with any signed service proposal or statement of work, constitutes the entire agreement between the parties with respect to the subject matter hereof, and supersedes all prior or contemporaneous understandings, representations, or agreements, whether written or oral.
Client Acknowledgment & Agreement
By signing up for services and checking the appropriate checkbox during checkout, the Client acknowledges that they have read, understood, and agree to be bound by this Service Plan Policy and Terms and Conditions.